How do YOU acknowledge word-of-mouth referrals? How do you thank the referrer?

When someone thinks enough of you to refer one of their family or trusted friends, ignoring their kindness would be taken as an insult, while acknowledging their referral will encourage more referrals. It seems simple, but many dentists, surprisingly, just can’t figure out what to do.


What do you think of this idea?

A printed card is sent to the referring friend with a lottery ticket inside. The outside of the card says, You’re worth a million to us.” On the inside where the ticket is attached, it is inscribed, We hope you win.”
On the other inside flap there’s a personal note from the doctor, “Thank you for referring (patient) to us.”
Small cost, great value. I hope you can send 5 of these every day.

When one of your patients gets a winning lottery card, just think of the publicity you will receive, and ………… she may spend her winnings in your office, for that dentistry she needed.
Do you or a team member make calls, send cards, flowers, gifts, movie tickets, dinner certificates, or something even more creative? Or truthfully, are you taking the referrals for granted?
In your next TEAM meeting, mastermind a Program of Acknowledgements.  What is one referral worth to your practice? How would you thank a patient, friend, or associate who refers 5 patients? What about 10 referrals?

1 thought on “How do YOU acknowledge word-of-mouth referrals? How do you thank the referrer?

  1. the lottery ticket is an excellent idea. We have used Starbuck’s cards, movie tickets, local frozen yogurt shop cards as well as Edible arrangements for multiple referrals. Patients seem to really appreciate a written note in this email and text world of ours.

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